Privacy Policy

Ellexa Jewellery respects your privacy and is committed to protecting your personal data. This policy explains what data we collect, how we use and store it, and your rights.

1. What data we collect
   1. Personal Data
      

      This is information that can be directly or indirectly related to you as an individual. We collect it to fulfill contracts, communicate with you, and comply with legal obligations.

      Examples of personal data:

      • First and last name
      • Contact information: address, phone, email
      • Communication and purchase preferences
      • Order and payment information
   2. How we collect data
      • Through forms on the website or in our stores
      • When creating an account and using the website (including cookies)
      • When placing orders and subscribing to notifications
      • In correspondence with our support team
   3. Non-Personal Data

      We also collect data that does not directly identify you, including:

      • Gender, age, language preferences
      • Location, device type, browser, operating system
      • Referral source, time and duration of website visit
      • Viewing and navigation statistics on the website

      This data helps us analyze interaction with the site and improve its functionality. We may use third-party services, such as Google Analytics or Facebook, to analyze and optimize the website and store's operation.

2. How we use data
   
   

   Ellexa Jewellery uses your data to:

   • Fulfill the sales contract
   • Deliver goods and transfer the address to logistics partners
   • Send notifications and issue invoices
   • Administer the website and personalize it
   • Process inquiries, feedback, and complaints
   • Inform about news, promotions, and events
   • Request permission to use your shopping experience in marketing materials
3. Data Storage
   
   

   We store personal data only as long as necessary to fulfill the purposes for which it was collected or as required by law.

   • Customer data is stored until the expiration of the contract or loyalty program
   • Legally mandatory data (e.g., accounting) is stored according to the law
4. Your Rights
   
   

   You may:

   • View, modify, and supplement your data through the "Account" section on the website
   • Request the cessation of processing, correction, or deletion of your data
   • Submit a request to the company, and we will process it no later than 3 business days
5. Data Security
   
   

   We take all reasonable steps to protect your personal data from unauthorized access, alteration, or disclosure.

   Please note: the company is not responsible for the security of your devices and the Internet network.

6. Changes to the Privacy Policy
   
   

   By using the Ellexa Jewellery website, you agree to the terms of this policy. We reserve the right to make changes and notify website users about them.

   For questions regarding the Privacy Policy or data processing, please contact us at: support@ellexa.eu